Chancellor Education is committed to ensuring your privacy is protected. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please take your time to read this Privacy Policy carefully.
In this Privacy Policy references to “we” or “us” or “Chancellor Education” are to Chancellor Education LTD.
We are the data controller of any personal information you provide to us. This means that we are responsible for complying with data protection laws. This Privacy Policy describes what personal information we may collect from you, why we use your personal information and more generally the practices we maintain and ways in which we use and protect your personal information.
We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store or use your information, you can contact our data protection officer using the details set out in Contacting us
The personal information that we collect will depend on your relationship with us. We will collect different information depending on whether you are a student or a prospective student
Due to the nature of our business, we may request and/or receive ‘sensitive’ data about you, known as special category data, for example information pertaining to your health, for admission purposes. We may also request or need to access details of any unspent criminal convictions.
Personal Information:
General information such as your name, address, contact details, date of birth, gender, family and relationship information, and nationality.
Information obtained through our use of cookies. You can find more information about this in our Cookie Policy
Website browsing history
Information captured during our telephone calls, whether inbound and outbound
Your marketing preferences
IP address
Device ID information
Sensitive personal information:
Information relating to criminal history (including offences and alleged offences and any caution, court sentence, or criminal conviction)
Information relating to criminal history (including offences and alleged offences and any caution, court sentence, or criminal conviction)
We collect personal information from a number of different sources including:
We may process your personal information for a number of different purposes.
General administration purposes.
Prevention and detection of and investigating and prosecuting fraud.
Management of complaints (including communicating with you and resolving any complaints that you might have)
Complying with our legal or regulatory obligations
Providing improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers)
Managing our business operations such as maintaining accounting records, analysis of financial results, internal audit requirements, and receiving professional advice (e.g. tax or legal advice)
We may disclose personal information to a third party, but only where it is required by law, where it is otherwise allowed under the UK General Data Protection Regulation (UK GDPR), or where we have obtained your consent to do so. We may disclose information when necessary to prevent risk of harm to an individual
We will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Policy and in order to comply with our legal, statutory, and regulatory obligations. If you would like further information regarding the periods for which your personal information will be stored, please see section 12 below for our contact details.
Under data protection law you have certain legal rights in relation to the personal information that we hold about you. You may exercise these rights at any time by contacting us using the details set out in section 12.
Please note:
in some cases we may not be able to comply with your request (e.g. we might not be able to delete your data) for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make, and if we can’t comply with your request we will tell you why Your rights include:
We use a wide range of organisational and technical security measures to protect your information. This includes regular and thorough staff training about data security and data rights.
Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and to use a password that is appropriate (i.e. a mixture of upper and lower case letters, and characters, which isn’t used on other sites and isn’t easily guessed).
Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. Our internal procedures cover the storage, access and disclosure of your information.